Since its launch on May 1, 2020 the FACTS Charter Pilot program has continued to grow, providing real-time harvest information from over 10,000 trips. To help assess the success of the program to date, a Mid-Pilot Feedback Survey was sent to Charter Pilot participants on September 18. This voluntary survey gave captains the opportunity to provide feedback about their experience using the system. The results of this survey were then reviewed by the E-Reporting Team. The planned virtual meeting with the core group of program volunteers was held on September 29, to discuss the results. While the overall results of the survey were positive (preferred to paper reports, good customer service and helpful business tool), requests to simplify the required hailing information were also made.
User feedback is an important part of evaluating the success of the program. All feedback received during the term of the pilot, both positive and negative, is carefully reviewed. It is then used to help improve the user experience and functionality of the FACTS system. Feedback provided by captains has already been used to add a new gear method (bottom fishing), and to help streamline sending their End Hails in real-time. Improvements made for the Charter Pilot have also been applied to the Blue Crab and Finfish Pilots, making it even easier for all participants to save their account preferences. Updates about the progress of the program will continue to be provided over the remainder of the pilot. If you have feedback and or suggestions for the FACTS program, please contact the E-Reporting Team: FisheriesEReporting.firstname.lastname@example.org.
Missing harvest reports? Get a harvest report checkup and submit any missing reports prior to joining the program. You can print blank copies of all the required harvest reports online. Please contact the commercial harvest reporting group at FisheriesHarvestReport.email@example.com or 410-260-8301 for assistance.
Have a TFL or other finfish license? If you are interested in joining the FACTS
program for your Blue Crab and/or Finfish reporting, contact us today to get
started. You’ll be able to report all your harvest activity online and use the
program’s special flexibilities. There are several options for learning how to
report electronically and we can help you find the way that works best for you.
580 Taylor Ave., Annapolis MD 21401
Call toll-free in *Maryland* at 1-877-620-8DNR (8367)
Out of State: 410-260-8DNR (8367)