About the Department of Natural Resources

Vision Statement

Mission Statement

The Department of Natural Resources leads Maryland in securing a sustainable future for our environment, society, and economy by preserving, protecting, restoring, and enhancing the State’s natural resources.

Objectives

Sustainable Populations of Living Resources and Aquatic Habitat
Healthy Maryland Watershed Lands, Streams and Non-Tidal Rivers
Natural Resources Stewardship Opportunities for Maryland’s Urban and Rural Citizens
Conserved and Managed Statewide Network of Ecologically Valuable Private and Public Lands
Diverse Outdoor Recreation Opportunities for Maryland Citizens and Visitors
Diverse Workforce and Efficient Operations

Our Customer Service Promise

Our Customer Service Promise serves as the basis of all interactions between state employees and their customers.

The State of Maryland pledges to provide constituents, businesses, customers, and stakeholders with services in the following manner:

Friendly and Courteous: We will be helpful and supportive and have a positive attitude and passion for what we do.
Timely and Responsive: We will be proactive, take initiative, and anticipate your needs.
Accurate and Consistent: We will always aim for 100% accuracy, and be consistent in how we interpret and implement state policies and procedures.
Accessible and Convenient: We will continue to simplify and improve access to information and resources.
Truthful and Transparent: We will advance a culture of honesty, clarity and trust.

Tell us about your experience. Complete a three question customer experience survey.

FY18 Department of Natural Resources Customer Service Report